Chameleon Business Interiors - Order Processing System

What they need our help with... 

Chameleon Business Interiors are specialists in office refurbishments and fit-outs providing a complete range of interior design & contracting solutions for commercial interiors; including space planning, workplace analysis, office refurbishment, furniture supply and installation.

Like most small businesses Chameleon had successfully adopted Sage 50 Accounts as their accounting software but were working with an increasing number of spreadsheets to keep on top of their order processing and project management information. They were also using Sage ACT to maintain customer and supplier contact records, however, neither Sage product was being fully utilised because many functional aspects of the packaged software products simply didn't 'fit' with Chameleon's own business processes.

The management team recognised that in order to continue to grow the business without hiring more and more admin staff they would need to find a software system that simpified their order processing routines and automated repetitive tasks where possible to maximise efficiency.

How we helped... 

We developed a bespoke web based business system for Chameleon; an evolution of a system we had previously developed for a very similar business. The new system was tailored to support the finer points of the Chameleon business process and fully integrated with Sage 50 Accounts to streamline information flow between the Service Realisation side of the business and the Finance function.

The previously disparate CRM function performed by ACT! was also incorprated by the capabilities of the new integrated business system. 

The results we achieved... 

Chameleon orders are now processed more accurately and with less admin resource. Visibility of order status has been dramatically improved helping staff to closely monitor supplier performance and ensure successful project delivery time and again.

Additionally the two way integration with Sage means that Sales Orders and Purchase Orders are automatically posted upon order confirmation and the actual values of Sales and Purchase Invoices are seamlessly pulled back into the Sales Analysis where any per project financial deviations can be quickly identified and rectified, keeping a tight control on the purse strings.

We are currently in discussions to deliver a 'phase 2' collection of functional enhancements to further improve information flows and process automation in support of the evolving needs of the growing business.